Becoming an affiliate
Industry affiliate handbook
Industry affiliation form Affiliation with the program is free.
Download and complete the Industry affiliation form . The Industry affiliate handbook provides information about the program and the affiliation process.
The Industry affiliation form and the handbook can also be mailed to you by telephoning Smart Service Queensland on 13 13 04 during business hours or by emailing cardservices@smartservice.qld.gov.au
Affiliates agree to:
- issue a minimum of one companion ticket at no charge to cardholders
- accept a Companion Card issued in any Australian state or territory
- have their business details listed on the national Companion Card website
- abide by the Companion Card affiliate terms and conditions.
The costs associated with providing a companion ticket are absorbed by the business or organisation.
Card features and security
The Companion Card includes the cardholder’s name, card number, card expiry date, as well as a photograph of the cardholder.
The card incorporates a number of security features that are provided to businesses affiliated with the program. Affiliates may use these features to verify cardholder information when taking telephone bookings or issuing tickets.
Cardholders must also renew their cards periodically and confirm their ongoing eligibility. It is also a requirement that cardholders advise the program of a change in their circumstances that may affect their eligibility to hold a card.