Feedback and complaints
Complaints brochure If you have a query, concern or complaint about the service that you have received from our department please let us know and tell us how you would like the issue addressed.
In the first instance, contact the service centre in your region or departmental office.
If you are still not satisfied, you can have your concerns dealt with as a formal complaint and an independent officer will work with you to resolve your issue/s.
As our carer/client we will listen to you, involve you in decision making and explain reasons for our decisions. We have a complaints system that:
- Ensures open and accountable decision making
- enables carers/clients to participate in, influence, add value to, and question decisions and actions which have a considerable impact upon their lives
- provides quality services based upon best practice
- contributes to continually improving our service.
Contacts
To contact the Complaints and Prevention Unit within Department of Communities, email complain@communities.qld.gov.au, write to GPO Box 806, Brisbane Qld 4001, or phone (07) 3224 7179.