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Home > Seniors > Contacts > Government departments and agencies

Government departments and agencies

Although the Office for Seniors has the lead role for ageing issues in Queensland, other government agencies have responsibility for providing specific services for older people in the areas of health, transport, aged care, financial support, and housing.

The following list provides contact details for some Queensland and Commonwealth government departments that relate to seniors and ageing:

Name: Centrelink
Telephone: 13 10 21
13 23 00 - Retirement Services
Web site: www.centrelink.gov.au
Information about:
  • Retirement payments and services;
  • Concession and health care cards; and
  • Financial Information Service (FIS) for pensioners and others.
 
Name: Commonwealth Department of Health and Ageing
Freecall: 1800 020 103
1800 500 853 - Aged Care Information Line
Web site: www.health.gov.au
Email: enquires@health.gov.au
Information about:
  • Commonwealth Carelink Centres - telephone 1300 052 022
  • Aged Care Information Line - telephone 1800 500 853
  • community aged care packages;
  • nursing homes and hostels; and
  • Home and Community Care (HACC) services.
 
Name: Commonwealth Department of Veterans' Affairs
Telephone: 13 32 54
Web site: www.dva.gov.au
Information about:
  • Veterans' Affairs pensions and concessions; and
  • Quality of Life programs (health promotion, sport and recreation activities, social activities, health care, home care and support, aged care, support for carers).
 
Name: Queensland Health
Telephone: 13 13 04
Web site: www.health.qld.gov.au
Information about:
  • General enquiries, including community health centres.

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Name: Queensland Department of Housing
Telephone: 1300 880 882
Web site: www.housing.qld.gov.au
Information about:
  • Home Assist Secure (program to assist older people and private renters to ensure their homes are in good repair and that adequate levels of safety and security are maintained);
  • public rental housing; and
  • State Government housing assistance.
 
Name: Queensland Transport
Telephone: 13 23 80
Web site: www.transport.qld.gov.au
Information about:
  • disabled parking permits
  • Taxi Subsidy Scheme - telephone 1300 134 755
  • Public transport - telephone 13 12 30
 
Name: Queensland Department of Justice and Attorney-General
Telephone: (07) 3239 3520
Web site: www.justice.qld.gov.au
Information about:
  • free will-making;
  • preparing enduring powers of attorney;
  • administering deceased estates;
  • managing the financial affairs of Queenslanders who, because of age or physical or mental disability, are unable to do so themselves;
  • Public Trustee of Queensland (additional information at www.pt.qld.gov.au);
  • Guardianship and Administration Tribunal;
  • Office of Adult Guardian; and
  • Office of Fair Trading.

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  • 1800 numbers are toll free.

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